JOB SUMMARY

A returns processor handles product returns, ensuring proper accounting procedures. Key responsibilities include processing vendor returns, using an RF Scanner for stock transfer, conducting cycle counts, and refurbishing returned merchandise. They inspect products for quality standards, manage inventory controls using quality assurance methods, and process customer returns. Returns processors also document customer credits, contact vendors for return authorizations, and handle confidential information. They work in warehouse environments, use computer programs for returns, and perform quality checks on returned items.

JOB RESPONSIBILITIES

• Receive and open containers of product; visually inspect the product and compare it to the paperwork included with the container

• Efficiently and accurately scan product codes to capture item information, using scanning equipment, for input of information into computerized systems

• Inspect items for damage, tears, stains, etc. according to client’s instructions; follow instructions for how to handle any problem items

• Sort scanned items into appropriate container locations

• Complete paperwork and/or make system notations to maintain accurate records

• Update daily tracking records

• Always maintain a clean and orderly workstation and area

• Perform other duties as assigned

QUALIFICATIONS

• Legally authorized to work in the U.S.

• High School diploma (or its equivalent) or minimum of two year’s work experience in a warehouse or production job; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position

• Working knowledge of computers

• Able to follow standard operation and safety procedures

• Able to work in an environment that is not climate controlled

• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed

• Able to assist with other operations within the warehouse, as needed

PHYSICAL REQUIREMENTS

• Requires frequent walking, carrying, reaching, standing, and stooping.

• Requires lifting/lowering, pushing, or pulling of various items of varying weight.

• Requires work from heights of up to 20 feet from floor.

• Requires work in an environment with frequently changing temperatures.

ADDITIONAL INFO

Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone – employees, customers, business partners, or others – on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.